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Epicor Case Sharing
Retail / Supermarket / Wholesale
Facing challenges in inventory management, omnichannel sales, and logistics, Sincere Department Store partnered with ACC to streamline operations and enhance efficiency. Discover how ACC, in partnership with Epicor, helped Sincere optimize its supply chain, improve customer experience, and drive business growth.
Case Study: How Sincere Department Store Improved Operations with Epicor ERP
Company Background
Founded in 1900, Sincere Department Store is one of Hong Kong’s most historic and well-respected retail brands. Specializing in retail operations, Sincere upholds the philosophy of "Integrity First", sourcing high-quality and fashionable products from around the world. Their product range includes fashion apparel, handbags, footwear, outdoor sports equipment, beauty products, home appliances, bedding, bathroom essentials, travel goods, and food.
Currently, Sincere operates four department stores and, in 2012, partnered with Watsons Group to launch SU-PA-DE-PA, Hong Kong’s first department store and supermarket hybrid concept.
Industry Challenges
As the retail industry evolves, department stores face multiple challenges, including:
📦 Complex Supply Chain & Inventory Management
Managing a vast product range and multiple suppliers while ensuring timely restocking without overstocking or shortages.
🛒 Omnichannel Sales & Digital Transformation Pressure
Customers expect a seamless shopping experience across e-commerce, in-store, and social media platforms. Integrating sales channels efficiently is a growing challenge.
🚚 Order Fulfillment & Logistics Challenges
Handling diverse order types while ensuring fast delivery and efficient inventory distribution is crucial for customer satisfaction.
💰 Dynamic Pricing & Promotion Management
Competitive pricing is critical in the retail sector. Businesses must adapt quickly to market trends and consumer demands.
📉 Lack of Real-Time Data for Decision Making
Without instant access to sales, inventory, and financial data, businesses struggle to make informed decisions and react to market shifts effectively.
Solution: Implementing Epicor ERP
To overcome these challenges, Sincere Department Store implemented Epicor ERP, integrating an intelligent retail management system to optimize operations.
🔹 Optimized Inventory & Supply Chain
Real-time stock tracking reduced shortages and overstocking, improving replenishment accuracy.
🔹 Seamless POS Integration
Connected in-store and online sales, ensuring a unified and efficient shopping experience.
🔹 Intelligent Order & Logistics Management
Automated order processing and optimized inventory allocation, accelerating delivery times and improving customer satisfaction.
🔹 Dynamic Pricing & Promotion Automation
Adjusted pricing and promotions based on market demand and competitor strategies, maximizing profitability.
🔹 Data-Driven Decision Making
Provided real-time insights into sales, inventory, and financials, enabling smarter business strategies.
Results & Benefits
With Epicor ERP, Sincere Department Store successfully enhanced operational efficiency, achieving:
✅ 30% Increase in Inventory Accuracy
Reduced stockouts and overstock issues, improving product turnover.
✅ Real-Time Sales Data Access
Enabled quick adjustments to sales strategies based on market trends.
✅ 40% Faster Transaction Processing
Seamless POS integration improved checkout efficiency and in-store operations.
✅ Improved Logistics Efficiency
Smart inventory allocation and faster order fulfillment reduced shipping delays and costs.
✅ Enhanced Profitability
More precise pricing and promotion management led to better conversion rates and revenue growth.
